Terms and Conditions

CANCELLATION POLICY: HOTEL ROOMS

A credit or debit card is required to guarantee your reservation. There will be no cancellation charge if the booking is cancelled before 2pm GMT 2 days before your date of arrival. If the booking is cancelled later or in the case of a no-show, you will be charged in full.

Click to wiew our Modern Slavery Statement

Lost/Left Property

Due to the volume of property left in bedrooms we keep items for 2 months after which time they are donated to local charities.

If you believe you have left an item please call or email within 2 months, we will check our log and if you item is identified we will obtain a postage cost and return to you once payment is recived for the delivery.

Spa

To ensure your spa experience is extra special we would ask you to arrive 15 minutes prior to your treatment time. When you join us one of our Spa team will be able to arrange a complimentary tea or coffee so you can sit and relax before your treatment begins. We also require you to complete a consultation form prior to your treatment commencing. We request that you leave your mobile phones switched off at all times, leave the outside world behind you if just for a few hours!

Spa Access

If your accommodation rate does not include access to the spa facilities there is a charge of £20 per person per day.

Attire

We ask that in the wet areas and for treatments you wear appropriate clothing; we can help and advise you at the point of booking. We ask guests to wear dry clothes when in the Brasserie.

Bookings

To make an enquiry to book, check treatment time availability or any advice you may require simply contact the Spa team call us on 0151 353 3737. To confirm your booking, we will require full payment for spa days at the point of booking.

 

CANCELLATION POLICY: SPA TREATMENTS

Cancellations & Amendments to Bookings Policy

If you need to cancel your appointment please allow 24 hours’ notice. If the notice given is less than the 24 hours we will happily reschedule your appointment to another date that week. If you cannot reschedule your appointment for the same week then you will be charged in full.

Late Arrival

If you arrive late for your appointment this may result in us not being able to complete the full service you requested. We will always try our best to accommodate your appointment. We do have a duty to all clients to keep to our appointment times.

Spa Day Cancellations

If you have a Spa Day package booked with us and need to cancel this we ask that you give us a minimum of 48 hours’ notice unless in a group of 4 or more in which case we shall require 1 weeks. If this notice is given, a full refund can be issued. Unfortunately any notice after this period is none refundable.

Age Requirements

Unfortunately, we are unable to accommodate children under the age 16 for any spa treatments. We are also not permitted to perform treatments while a child is in the room, due to the equipment used within our spa rooms.

 

CANCELLATION POLICY: CONFERENCE, EVENTS & WEDDINGS

Should you cancel your booking, a charge may be made equivalent to any loss suffered by the hotel. Costs incurred for any equipment hired by the hotel will be added to any cancellation fee.

 

HEALTH CLUB POLICY

Children and Guests

Online Class Booking

How to book a class

How to cancel a class

Aqua Aerobic Classes

Compliance with our policy is important both to maintain standards and to ensure members enjoy full use of their membership.

 

THE HAIR SPA

Timings

We do understand that sometimes everyday life may get in the way and guests may arrive late. In this instance, we shall try every possible effort to make sure your treatment will be accommodated for where possible, but so other guests are not affected it may be necessary to reduce the time, reschedule or cancel your treatment.

No prices can be adjusted for a late arrival. Our cancellation policy states that any cancellations made within 48 hours shall be charged the full amount of the cancelled treatment.

 

GIFT VOUCHERS

Vouchers are valid for 12 months from the date of purchase. Expired vouchers cannot be honoured. Lost or stolen vouchers cannot be replaced. All voucher purchases are non-refundable.